# Delivery management software must focus on “driving value” 23 August 2022 #### One year since coming together, nShift sets out the vision for the future of the [delivery management software](/content/products/delivery/index.html) category After winning over 3,000 new customers in the past year, **nShift**, the global leader in parcel delivery management and shipment, says delivery management must focus on improving the experience for end users. It must drive value for all its customers (retailers, warehouses, manufacturers and logistics companies) by improving the shopping experience and enabling strategic growth. It’s been one year since five of the leading delivery management companies came together to drive innovation and shape the market's future. Now **nShift** says delivery management software must focus more than just printing labels and booking carriers. In August 2021, nShift officially emerged through the merger of Consignor, Unifaun, [Transsmart](/content/products/transsmart/index.html), Returnado and Webshipper. By joining forces, nShift has expanded the range of products and solutions available to existing customers. The company has won over 3,000 new customers and brought together several solutions to create an [end-to-end delivery](/content/delivery-management-platform/index.html) management experience. The company is responsible for one billion shipments a year across 190 countries. “We’ve enjoyed tremendous success since coming together,” says the company’s CEO Lars Pedersen. “But despite our achievements, we know that the future cannot be about just doing more of the same. It has to be about helping our customers tackle today’s business challenges and driving _their_ value with _their_ customers over the medium and long term. “Tomorrow’s growth will not come from reminding our customers that we can [print labels](/content/products/ship/index.html), book carriers and track shipments. They already know that. We have to demonstrate that we can help them build loyalty with their own customers, grow incremental revenue and address the sustainability challenges that they face.” **_Driving value for customers_** To mark one year since relaunching as nShift, the company has released a list of the five pillars underpinning its ability to drive customer value. Through these five pillars, nShift enables its customers to deliver a better experience, improve customer satisfaction, provide a full range of delivery options, create new opportunities and develop sustainable deliveries. - **_Incremental revenue_**: creating new sales opportunities - **_Better customer experience_**: reduce support calls by up to 60% - **_Brand reputation and loyalty_**: repeat purchase and recommendation - **_Data-driven insight_**: gain new information about deliveries - **_Strategic growth enabler_**: being ready for the next growth step nShift will continue to drive value for customers and partners. Details of the company’s full offer to e-commerce businesses, retailers, manufacturers and third- and fourth-party logistics are located on the newly refreshed website: [www.nShift.com](/content/site-root.html). **About nShift** nShift is the global leader in delivery and experience management. The nShift platform connects retailers, brands, manufacturers, distributors and logistics providers to over 1,000 carriers worldwide, helping businesses manage checkout, shipping, tracking and returns in one place. With over one billion shipments supported annually across 190 countries, nShift enables companies to deliver efficiency, transparency and exceptional customer experiences. **For more information on press releases, please contact** Denise Oakley: denise.oakley@nshift.com [**The nShift platform**\ \ All-in-one, modular, and endlessly scalable.](/content/delivery-management-platform/index.html) [Explore the platform](/content/delivery-management-platform/index.html)